General business conditions

HOTEL KIMEN, KAMP KOVAČINE and PRIVATE ACCOMODATION

• Inquiries and reservations are accepted through our web site (e-mail or contact form), post, fax or personally at the reception of the hotel/camp/private accomodation
• For reservation to become valid, the user must pay advanced payment for minimal amount of 100 €, the reservation costs or the amount according to the specification arranged with the sales department of hotel KIMEN/ camp KOVAČINE/ private accomodation
• Advanced payment can be made by: ONLINE/CREDIT CARD, OFFLINE through bank transfer or personally at hotel KIMEN/camp KOVAČINE reception/Turist office Cres or Valun
• Check-in to hotel - till 19,00 hours
• Check-in to camp - till 24,00 hours
• Check-in to private accomodation Cres/Valun - till 22,00 hours
• Check-out from hotel till 10,00 hours
• Check-out from camp - till 11.00 hours
• Check-out from private accomodation - till 12.00 hours
• Additional expenses for late cancellations: extra day will be charged
• Listed prices are for the stay of any duration (from 1 day stay and over) except for a stay in mobile homes for which there is an additional cleaning cost of 15,00 Euro for stays of one or two nights
• Children: from 3 to 12 years (11,99), for children over 12 years of age the full (adult) price will be charged
• For babies from 0 to 3 years (2,99) you can rent a baby cot
• The final calculation will be at the hotel/camp/private accomodation reception before the departure and for agency guests 100% calculation in advance
• The listed prices are informative and the hotel/camp/private accomodation reserves right to change them
• The changing of reservations is possible only in written form from the Sales office of the company
• The hotel, camp and the private accomodation reserves the right to refuse any reservation in case the guests advanced payment is not settled, in case of abuse of the system and in case that the guest is known as a non-payer or as a problem guest
• Additional information: telephone or e-mail
  Sales department:
  tel: 00385 51 750 604 (Mrs. Filinić)
  Karin.filinic@cresanka.hr

Terms of reservation cancellation

• The reservation is valid from the day the guest pay the advance payment and the reservation is held to 24:00 of the arrival day.
• Hotel "Kimen": if a guest cancels his reservation within 30 days before arrival, the full advance payment will be withheld from refund. Outside those 30 days 80% of the advanced payment will be refunded.
• Kamp "Kovačine": if a guest cancels his reservation within 30 days before arrival, the full advance payment will be withheld from refund. Outside those 30 days 80% of the advanced payment will be refunded. Any alteration of already confirmed dates, for a stay on plots, made within 30 days before arrival results in a charge of cancellation fees according to the campsite's house rules.
• Private accomodation Cres and Valun: if the guest cancels the reservation, the reservation cost will not be refunded.

Note: By a refund of a deposit on your account, your bank will retain the bank fees from the paid amount, that are at your expense.

If the guest does not arrive, the hotel/camp/private accomodation will retain the full advance payment, or reservation cost.